Refund and cancellation policy

Last updated 13 November 2026

You can try Markitious free, cancel whenever you like, and you'll never be charged for a period you didn't sign up for. Here's exactly how it works.

Free trial

New accounts start with a 14-day free trial. No card is needed and nothing is charged during the trial.

Cancelling

• Cancel any time in Billing, or write to markitious@gmail.com.
• You keep everything your plan includes until the end of the period you've paid for. After that, nothing more is charged.
• Your posts and settings stay available for 30 days after a plan ends, in case you come back; you can download or delete your data at any time in Account.

Refunds

• Monthly plans: the current month isn't refunded when you cancel; you keep access until it ends.
• Yearly plans: cancel within 14 days of paying for a full refund. After that, you keep access until the end of the year.
• Mistakes: if you were charged twice, after cancelling, or the wrong amount, we refund the difference in full.
• Extra packs (for example additional AI pictures) are refunded if unused within 14 days of buying them.
• Video packages work like monthly plans: the current month isn't refunded when you cancel, and you keep its video ads until it ends. Single video ads are refunded if unused within 14 days of buying them. A video ad that couldn't be made is given back to you automatically.
• Advertising spend is paid directly to the platforms (Meta, Google, LinkedIn) from your own ad accounts, not to Markitious, so it can't be refunded by us.

How refunds are paid

Refunds go back to the card, UPI or bank account you paid with, usually within 5 to 10 working days of approval. Taxes such as GST are refunded with the amount they were charged on. If something isn't right, write tomarkitious@gmail.com and we'll reply within 2 working days.

This policy is part of our terms of service. Nothing in it limits rights you have under consumer law.